Tips when connecting via Support PIN
Remote support is performed by downloading and running a special file for that support session.
Internet Explorer: Click "Open" then "Run" after pressing Connect
Firefox/Chrome: If you cannot find your download after pressing Connect, press CTRL + J to see your downloads and click on the lmi_support.exe from there.
Safari(Mac): press Command+Option+L to get quick access to the list of recently downloaded files.
On Windows you will also need to accept security prompts to allow the program to run.
DownloadsLogMeIn Rescue Calling Card
Centrastage - Windows
Centrastage - Macintosh