fix and repair

Outlook will not open or save attached pictures (.jpeg or .jpg)

We have come across a couple of instances recently where emailed pictures (.jpg and .jpeg) can not be opened in Outlook and just present the recipient with a white box with a red cross and the message that a preview could not be generated. The same result is given when the attachment is saved to the desktop (or other folder) and attempted to be viewed.  If the email is accessed via webmail (OWA) the email and picture are displayed without a problem.

Printing in red from Adobe Acrobat PDF's

We seem to be seeing a bug in Adobe Acrobat 8.1.2 where printing a PDF from within Acrobat Reader prints out with red backgrounds on images with certain documents, it may be in conjuction with HP printers. But we've only seen 3 cases in various offices so it's hard to be certain of that at the moment.

There doesn't seem to be a fix that we've found at the moment, so we recommend as a temporary solution until it is fixed by Adobe is to either downgrade to an earlier version or to use an alternative PDF viewer.

Subjects: 

Can't cut and paste or "Cannot empty the clipboard" in Excel

Seems rdpclip.exe misbehaves occasionally, preventing use of the "copy" function (via Ctrl+C or menu) in Windows or Office 2003

The temporary solution seems to be to kill the rdpclip.exe process. To do this go to the Start button and click Run. Then type

taskkill /F /IM rdpclip.exe

There is a hotfix for Windows 2003 server to prevent this, but in this instance there was no connection to a Win 2003 server, it was a Windows XP computer that was acting as the server being connected to.

Subjects: 

Pages