Price Changes in July 2017

We've sent emails discussing the price changes. Here are the new prices from the start of July 2017.

PAYG Support: This support level will be changed to help reflect the true cost of the work required to maintain documentation and systems for clients and sites. Note that our DirectDebit payment method passes the bookkeeping savings back to you, and can reduce costs significantly back down to the old prices. 
If you wish to move to DirectDebit payment method, we will be sending you a fast & simple web signup form for instant savings shortly.

PAYG only - no subscription Rate Payment method Service provided
Onsite Hourly £125 30 day invoice (no Direct Debit) Break/Fix only - no monitoring
Remote Hourly £110 30 day invoice (no Direct Debit) Break/Fix only - no monitoring
DD Onsite Hourly £100 Invoice with Direct Debit Break/Fix only - no monitoring
DD Remote Hourly £85 Invoice with Direct Debit Break/Fix only - no monitoring

 

To provide a higher quality of service and overcome the various issues caused by PAYG, we are also releasing 3 new plans we highly recommend clients take advantage of. All of these plans include a monitoring service and four specially selected software applications to proactively maintain your PC, prevent computer issues occurring in the first place, and speed up fix & resolution times - all to save you time & money.
For a full breakdown, please read overview.

Silver Desktop Care: A very cheap & basic plan to take advantage of the software, in conjunction with a reduced PAYG price for all work.

Silver Monthly subscription Rate Per Service provided
Essential Server Care £19.70 per month/server Analysis and escalation of IntelliMonitoring
Total Desktop Care+ £5.30 per month/PC Analysis and escalation of IntelliMonitoring - includes £5.85 worth of software subscriptions for AV & anti-malware
On-demand remote - Business Hours £75.00 hour Fixes & Project work
On-demand onsite - Business Hours (8x5) £90.00 hour Fixes & Project work

 

Gold Desktop Care: software and all remote break/fix and minor installation services are provided. Servers get 24x7 care. Additionally there are further reductions on onsite and project work rates.

Gold Monthly subscription Rate Per Service provided
Help Desk Business Hours £31.50 per month/PC Analysis and remediation of IntelliMonitoring or customer calls
Help Desk 24x7 £39.45 per month/PC Analysis and remediation of IntelliMonitoring or customer calls
Elite Server Care 24x7 £91.88 per month/server Analysis and remediation of IntelliMonitoring or customer calls
Mobile device Management £5.90 per month/PC "Best effort" mobile support is included in a PC server care plan
Advanced Mobile Device Management £6.70 per month/PC Full mobile support
On-demand Onsite service £75 p/hour Rates for Project work
On-demand Remote service £62.50 p/hour Rates for Project work

 

Diamond Care: Gold with on-site break/fix included.

Diamond Monthly subscription Rate Per Service provided
Helpdesk - Business Hours 10x5 - including onsite response. £63.00 per month/PC Analysis and remediation of IntelliMonitoring or customer calls
Help Desk - 24x7 remote response, 9x5 onsite response £78.90 per month/PC Analysis and remediation of IntelliMonitoring or customer calls
Elite Server Care 24x7 £98.50 per month/server Analysis and remediation of IntelliMonitoring or customer calls
Advanced Mobile Device Management £6.70 pcm per mobile "Best effort" mobile support is included in a PC server care plan
Onsite FREE   Free for break/fix
On-demand Onsite service £65 p/hour Rates for Project work
On-demand Remote service £57.50 p/hour Rates for Project work