user help

This category covers general hints and tips for anyone

Google POP3 & IMAP access

How to connect to Gmail/Googlemail via POP3 and IMAP using an email client. This information is easily available via the Gmail/Googlemail website, and is here really for our ease of access. :)

POP3

POP server: pop.gmail.com
Port: 995
Require SSL: Yes

User name: <your full Gmail/Googlemail email address>
Password: <your Gmail/Googlemail password>

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Moving PC's, servers and laptops between UK , Europe and US/Japan.

The voltage difference is not an issue when moving between the UK and the EU.
All power supplies in PC's are equipped to cope with 220/240V 50Hz AC current (220V being Mainland Europe, 240V being UK). The only "issue" would be making sure a lead with the 2 pin EU plug on the end is packed with a desktop or server - otherwise a 3pin-to-2pin plug adapter will do.

Some desktops will even auto sense 110V/60Hz for US/Japan and a lot of others PSU's (Power Supply Units) have a switch.
All laptops are auto sensing for 110/220-240V 50Hz/60Hz for worldwide usage.
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Blackberry Quotas and Auto-aging

We come across this problem from time to time:-

Customer wrote: 
I never understand this as you set it to auto delete.
Customer
--- Sent via BlackBerry

-----Original Message-----
From: Quota Manager <Administrator@blackberry.com>
Date: Tue, x Dec 200x xx:xx:xx To:customer
Subject: Mailbox full
One or more messages could not be delivered
to your mailbox because they would have put
your mailbox disk usage over its quota.
The system will keep trying to deliver these messages.
To receive them, you must delete some old messages
from your mailbox.

Blackberry give you a 10Mb quota in the UK for your email, and unfortunately, even with "Auto-aging" set to 1 day, it seems that occasionally someone will send you a 9Mb attachment. Unfortunately the Blackberry web interface that Vodafone, O2 and T-Mobile use doesn't allow you to set the Auto-aging to 0 days. So you're kind of stuck in this situation.

This customer never seemed to get the grip of this, so I resorted to my ever favorite tactic, everyday analogy. Here it is.

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Verisign digital signature in Outlook in 2 minutes

  • Go to https://digitalid.verisign.com/client/class1MS.htm in Internet Explorer.
  • Fill in your first name, last name, email address and a simple memorable password (in the challenge phrase box)
  • Select "I'd like to test drive a 60-day trial Digital ID for free"
  • Scroll down and accept, check the details and agree.
  • When the email from Verisign comes in, copy the Digital PIN and click on the link.
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Amazing email worms that are traced back to an email account.

Got an email from a customer today containing this.
From: serv@elamex.com [mailto:serv@elamex.com] 
Sent: None
To: xxxx@xxxxx.com
Subject: Mail server report.

Mail server report.

Our firewall determined the e-mails containing worm copies are
being sent rom your computer.

Nowadays it happens from many computers, because this is a
new virus type (Network Worms).

Using the new bug in the Windows, these viruses infect the
computer nnoticeably.
After the penetrating into the computer the virus harvests
all the e-mail addresses and sends the copies of itself to
these e-mail addresses

Please install updates for worm elimination and your computer
restoring.

Best regards,
Customers support service

I had to admit it made me chuckle, a customer asked me what it was. My reply was something along these lines.

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