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A client asked me to take a look at their new Dell Dimension 3100 computer which was refusing to allow them to transfer their photographs from their camera.

The first thing I tried to do was plug in my generic USB flash drive which contains all of our software toolkit.

Having worked in the past for IPPF as well as currently helping design and maintain ICW's website on a voluntarily basis, we are helping promote World AIDS Day via the Virtual Red Ribbon campaign.

The aim is to get 7,000 Virtual Red Ribbons worn online by 1 December 2006, one for every person who will be newly diagnosed with HIV this year. Please help achieve this target by wearing a ribbon on your website or promote it via your email signature.

I recently had a Dell D505 laptop in the workshop that refused to install Service Pack 2. Each time, it just stopped on "Checking Product Key"

The product key was correct but it could get no further - the Update process would then use 100% of the CPU and had to be closed manually.

After searching the net, I found a few other users with the same problem and generally the solution was to reinstall Windows with SP2 slipstreamed into it already. Since this was already a fresh install after a hard disk failure, I was not keen on this plan.

• Go to https://digitalid.verisign.com/client/class1MS.htm in Internet Explorer.
• Fill in your first name, last name, email address and a simple memorable password (in the challenge phrase box)
• Select "I'd like to test drive a 60-day trial Digital ID for free"
• Scroll down and accept, check the details and agree.
• When the email from Verisign comes in, copy the Digital PIN and click on the link.

As usual, Google just keep on releasing more stuff, it's hard to keep up!

Three of the latest arrivals:-

This article suggests what we already knew (and what our customers quite often suspect) - Norton's products grinds your machine down to a snails pace while "Nod32 gets good security reviews and seems to leave the system fairly nippy".

The article and it's conclusion.