Client Area (for remote support)

Get the support you need for both computers and mobile devices. Download the appropriate application using the links below:


Computers


Download for Windows

Mobile


Download for Android

Download for Mac

Download for iOS


Atera (Windows)

Pointer

Follow these simple steps to get connected:

  1. Launch the downloaded program (you'll likely find it in your Downloads folder).
  2. Provide the 9-digit code to your IT administrator.
  3. To end the session, simply quit the program.

Helpful Tips for a Smooth Connection


Remote support requires downloading and running a one-time program for that session.

Firefox/Chrome/Edge: If you can’t locate your download after clicking "Connect," press CTRL + J to view your recent downloads and open the SplashtopSOS file.

Safari (Mac): Press Command + Option + L for quick access to your recently downloaded files.