Client Area (for remote support)
1. Launch the downloaded program. (It may be in your Downloads folder.)
2. Give the 9-digit number to your IT admin.
3. When you want to end the support session, quit the program.
Old LogMeIn Rescue Calling Card
|LogMeIn Rescue Calling Card|
Tips when connecting
Remote support is performed by downloading and running a special file for that support session.
Firefox/Chrome/Edge: If you cannot find your download after pressing Connect, press CTRL + J to see your downloads and click on the lmi_support.exe from there.
Safari(Mac):press Command+Option+L to get quick access to the list of recently downloaded files.
Internet Explorer (deprecated!): Click "Open" then "Run" after pressing Connect
On Windows you will also need to accept security prompts to allow the program to run.