Client Area (for remote support)
Tips when connecting via Support PIN
Remote support is performed by downloading and running a special file for that support session.
Internet Explorer: Click "Open" then "Run" after pressing Connect
Firefox/Chrome: If you cannot find your download after pressing Connect, press CTRL + J to see your downloads and click on the lmi_support.exe from there.
Safari(Mac): press Command+Option+L to get quick access to the list of recently downloaded files.
On Windows you will also need to accept security prompts to allow the program to run.