Why buying small form factor is not a good thing
A few years ago, one of our clients needed to replace their old office workstations. Great we thought and prepared a quote for 5 new Dell workstations with flat screens.
The SFF SX270 looked the business and the customer was keen due to its small footprint.
This, in hindsight was a mistake as almost 3 years later we are still paying for.
- The sx270 uses laptop hard drives. So it's slower than comparable standard 3.5 inch drives.
- It uses a cramped case system that seems to blow air upwards and has a heat sink at the top of the unit. So it runs as hot as the centre of the Sun.
- And finally to cap all the performance problems, there was a manufacturing problem which causes them to blow up after a few years.
The upshot is, of the orginal 5 purchased - 4 have been replaced with new mainboards and had Dell engineers on site. Thank goodness we always recommend 3 year onsite warranty. (This expires in about 4 months!)
The moral we are taking from this is to buy normal desktop/towers from decent manufacturers and learn from your purchasing mistakes! We now use a combination of Dell and HP business grade units and experience an acceptably (very low) number of failures.
And if you have a SX270, when it fails insist on a warranty fix from the Dell call centre.