Why We’re Phasing Out PAYG – And How It Benefits Our Customers

Submitted by Dan White on November 18, 2024 - 2:12pm

At runPCrun, our primary goal has always been to deliver exceptional, proactive IT support that empowers your business to thrive. As part of our ongoing commitment to improving our services, we’ve made the strategic decision to phase out our Pay-As-You-Go (PAYG) support model.

While this change might feel significant, we believe it’s an important step toward delivering even greater value and reliability to our clients. Here’s why we’re making this transition—and how it benefits you.

The Challenges of PAYG: A Reactive Approach

The PAYG model, while flexible, often creates challenges for both customers and IT providers:

  • Unpredictable Costs
    PAYG customers often experience unpredictable billing, which can lead to unexpected expenses during emergencies. Without consistent IT management, businesses may face recurring issues that escalate over time, increasing costs further.
  • Limited Preventative Support
    PAYG operates reactively—problems are addressed only when they occur. This approach doesn’t include proactive maintenance, which is key to preventing costly downtime and disruptions.
  • Inefficiencies for Both Parties
    PAYG customers may face delays as we prioritise businesses on proactive care plans. For IT providers, the irregularity of PAYG requests strains resources, leading to inefficiencies that affect service quality.

Moving Toward a Proactive Support Model

By phasing out PAYG, we’re shifting entirely to proactive care plans that are designed to deliver long-term benefits for your business, including:

  • Predictable, Transparent Pricing
    Care plans offer fixed monthly rates, making it easier to budget for IT support. Say goodbye to surprise invoices and hello to cost predictability.
  • Comprehensive IT Management
    Our care plans include proactive monitoring, regular patching, and security updates to minimise issues before they occur. This reduces downtime and ensures your business operations run smoothly.
  • Priority Response Times
    Care plan customers receive faster response times compared to ad-hoc PAYG requests. You’ll have peace of mind knowing your IT issues will be resolved quickly and efficiently.
  • Enhanced Security and Features
    With the increasing threat of cyberattacks, proactive IT management is critical. Our plans include advanced cybersecurity tools and training to help safeguard your business. New features such as phishing prevention and user training are included, providing additional protection and value.

What This Means for You

While we will fully retire PAYG by the end of 2025, changes will begin in February 2025. PAYG will remain available only for emergencies, and its pricing will increase to reflect the administrative overhead and operational impact of ad-hoc support:

  • PAYG with Direct Debit on file: £150/hour.
  • PAYG without Direct Debit: £200/hour.

If you’re currently using our PAYG service, we encourage you to explore our proactive care plans to ensure uninterrupted, cost-effective IT support.

Special Offer: Upgrade to Gold Care and Lock in a Discounted Rate

By upgrading to our Gold Care Plan before 1st January 2025, you can:

  • Lock in a special rate of £36.50 per user/month for the first 6 months (£45 per user/month thereafter).
  • Gain access to advanced cybersecurity tools and training to protect your team from cyberattacks.
  • Enjoy priority response times and proactive maintenance for greater IT reliability.

This exclusive offer is only available to customers upgrading before 31st December 2024.

Why These Changes Are Necessary

This is our first price adjustment in over 14 years, during which time inflation has risen by over 50%. Without this adjustment, we risk compromising the quality and dependability of the services your business relies on.

By retiring PAYG, we’re ensuring we can focus our resources on delivering the proactive, reliable, and secure IT support your business needs to grow. This transition allows us to invest in innovative technologies, advanced cybersecurity, and the robust support infrastructure you deserve.

We remain fully committed to helping your business thrive by delivering the exceptional support you deserve.

Next Steps

If you’d like to learn more about our care plans or take advantage of our exclusive offer, please don’t hesitate to contact us. We’re here to help you transition smoothly and ensure your IT support is tailored to your business needs.

Together, we’re building a stronger, more secure future for your business.