Price Changes in July 2017
We've sent emails discussing the price changes. Here are the new prices from the start of July 2017.
PAYG Support: This support level will be changed to help reflect the true cost of the work required to maintain documentation and systems for clients and sites. Note that our DirectDebit payment method passes the bookkeeping savings back to you, and can reduce costs significantly back down to the old prices.
If you wish to move to DirectDebit payment method, we will be sending you a fast & simple web signup form for instant savings shortly.
| PAYG only - no subscription | Rate | Payment method | Service provided |
|---|---|---|---|
| Onsite Hourly | £125 | 30 day invoice (no Direct Debit) | Break/Fix only - no monitoring |
| Remote Hourly | £110 | 30 day invoice (no Direct Debit) | Break/Fix only - no monitoring |
| DD Onsite Hourly | £100 | Invoice with Direct Debit | Break/Fix only - no monitoring |
| DD Remote Hourly | £85 | Invoice with Direct Debit | Break/Fix only - no monitoring |
To provide a higher quality of service and overcome the various issues caused by PAYG, we are also releasing 3 new plans we highly recommend clients take advantage of. All of these plans include a monitoring service and four specially selected software applications to proactively maintain your PC, prevent computer issues occurring in the first place, and speed up fix & resolution times - all to save you time & money.
For a full breakdown, please read overview.
Silver Desktop Care: A very cheap & basic plan to take advantage of the software, in conjunction with a reduced PAYG price for all work.
| Silver Monthly subscription | Rate | Per | Service provided |
|---|---|---|---|
| Essential Server Care | £19.70 | per month/server | Analysis and escalation of IntelliMonitoring |
| Total Desktop Care+ | £5.30 | per month/PC | Analysis and escalation of IntelliMonitoring - includes £5.85 worth of software subscriptions for AV & anti-malware |
| On-demand remote - Business Hours | £75.00 | hour | Fixes & Project work |
| On-demand onsite - Business Hours (8x5) | £90.00 | hour | Fixes & Project work |
Gold Desktop Care: software and all remote break/fix and minor installation services are provided. Servers get 24x7 care. Additionally there are further reductions on onsite and project work rates.
| Gold Monthly subscription | Rate | Per | Service provided |
|---|---|---|---|
| Help Desk Business Hours | £31.50 | per month/PC | Analysis and remediation of IntelliMonitoring or customer calls |
| Help Desk 24x7 | £39.45 | per month/PC | Analysis and remediation of IntelliMonitoring or customer calls |
| Elite Server Care 24x7 | £98.50 | per month/server | Analysis and remediation of IntelliMonitoring or customer calls |
| Mobile device Management | £5.90 | per month/PC | "Best effort" mobile support is included in a PC server care plan |
| Advanced Mobile Device Management | £6.70 | per month/PC | Full mobile support |
| On-demand Onsite service | £75 | p/hour | Rates for Project work |
| On-demand Remote service | £62.50 | p/hour | Rates for Project work |
Diamond Care: Gold with on-site break/fix included.
| Diamond Monthly subscription | Rate | Per | Service provided |
|---|---|---|---|
| Helpdesk - Business Hours 10x5 - including onsite response. | £63.00 | per month/PC | Analysis and remediation of IntelliMonitoring or customer calls |
| Help Desk - 24x7 remote response, 9x5 onsite response | £78.90 | per month/PC | Analysis and remediation of IntelliMonitoring or customer calls |
| Elite Server Care 24x7 | £98.50 | per month/server | Analysis and remediation of IntelliMonitoring or customer calls |
| Advanced Mobile Device Management | £6.70 | pcm per mobile | "Best effort" mobile support is included in a PC server care plan |
| Onsite | FREE | Free for break/fix | |
| On-demand Onsite service | £65 | p/hour | Rates for Project work |
| On-demand Remote service | £57.50 | p/hour | Rates for Project work |