Effective Date: December 2024
Contact Information for Data Protection
If you have any questions or concerns regarding data protection for Versado I.T. Services Limited, please email us at dataprotection@runpcrun.com.
Information We Collect
Website Visitors
When you visit our website, we may collect the following information:
- Technical Data: Your IP address, browser type, and operating system.
- Usage Data: Information about how you interact with our website, such as pages visited and time spent on the site.
This data is used solely to maintain and improve the functionality of our website.
Comments
If you leave a comment on our website:
- We collect the data shown in the comments form, your IP address, and browser user agent to help with spam detection.
Contact Forms
If you submit a contact form:
- We collect the information you provide, including your name, email address, and any message content. This information is used solely for responding to your inquiry.
Media Uploads
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS), as visitors to the site can download and extract this information.
Cookies
We use cookies to enhance your browsing experience and improve the functionality of our website.
Types of Cookies We Use
- Essential Cookies:
- Necessary for the website to function (e.g., session cookies).
- These cookies do not require user consent.
- Functionality Cookies:
- Used to remember your preferences (e.g., language settings).
Managing Cookies
You can control or delete cookies via your browser settings. For more information, visit About Cookies.
Data Sharing
We do not share your personal data with third parties for marketing or commercial purposes. Data may be shared:
- To comply with legal obligations.
- To improve website security (e.g., through anti-spam plugins such as Akismet).
Data Security
We employ industry-standard security measures to protect your data, including encryption and secure servers.
Your Rights
Under the UK GDPR, you have the following rights:
- Access: You can request access to your personal data.
- Rectification: You can ask us to correct inaccurate or incomplete data.
- Erasure: You can request deletion of your data where applicable.
- Restriction: You can request to limit the processing of your data.
- Objection: You can object to data processing.
- Data Portability: You can request that your data be transferred to another party.
To exercise your rights, contact us at dataprotection@runpcrun.com.
Embedded Content
Pages on this website may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the external site, which may collect your data, use cookies, or track your interaction.
Call Recording Policy
Purpose
We record calls to help us better understand complex support requests and retain evidence of conversations where necessary.
Call recordings are used for:
- Clarifying complex requests.
- Improving our services.
- Retaining evidence of agreements or disputes.
Storage and Retention
- Recordings are securely stored on our systems and deleted after six months.
- Recordings may be retained longer in specific circumstances, such as calls involving agreements or legal matters.
Transparency
- Callers are informed at the start of the conversation that their call is being recorded.
Sharing Recordings
- If a call relates to a client’s matter and the client is not present, we may share the recording with the client.
- Recordings will only be shared securely. Where unencrypted email is the client’s preferred communication method, we will request consent before sending sensitive recordings.
Your Rights
Callers have the right to:
- Access their call recordings.
- Request the deletion of recordings.
- Object to the processing of recordings.
To exercise these rights, contact us at dataprotection@runpcrun.com.
Changes to This Policy
We may update this privacy policy periodically. The most recent version will always be available on our website.