Sarah Bird's blog

Outlook will not open or save attached pictures (.jpeg or .jpg)

We have come across a couple of instances recently where emailed pictures (.jpg and .jpeg) can not be opened in Outlook and just present the recipient with a white box with a red cross and the message that a preview could not be generated. The same result is given when the attachment is saved to the desktop (or other folder) and attempted to be viewed.  If the email is accessed via webmail (OWA) the email and picture are displayed without a problem.

Latest Global Address Book (OAB) not showing correctly in Outlook

After updates to the Exchange contacts, client reported not being able to see the updated version.  All contacts are shown correctly when accessing webmail but not from within Outlook.

Outlook 2003 was in this instance configured to use the Exchange mailbox in cached mode, the OAB had not replicated to the local machine after 24 hours, so I followed the instructions in the Microsoft KnowledgeBase Article: Administering the offline address book in Outlook 2003 and Outlook 2007

To Force Outlook to update it's OAB (Global Address List)

  • On the Tools menu, point to Send/Receive, and then click Download Address Book.
  • Exit Outlook and then restart it. After Outlook starts, the offline address book download will start one to five minutes later.

MSN and Hotmail no longer working with AOL

Sometime in the last two weeks my father had overnight been unable to access MSN, Hotmail and Windows Updates. The problem also extended to him not being able to connect to me using the NTR remote connection software that we use, however he did still have VNC installed.

Once he connected to me via reverse VNC and I'd confirmed that he had made no changes to system, been hijjacked or infected. We left it overnight to see if it was a transient problem.

It wasn't.  He is with AOL broadband and apparently they have have made some changes. 

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