Our Support ticket system records all correspondence on each support issue.
This creates a full audit history that our engineers and clients (if requested) can view. It is created when a customer emails us at the support@runpcrun.com address or is opened for them when we are called on our 020 3355 9222 phone number.
Submitted by Dan White on March 10, 2017 - 12:11pm
Please be aware when making large payments online, when seemingly instructed to by company management.
A few weeks ago we had a call from a customers employee who had been asked to make a £20,000 payment to an account by their company director.
The email came from the company directors account, mentioned the their name and which bank account to use. It even looked like many previous emails that had similar instructions to this member of staff.
If you have major problem such as your email going down or your server not working, it is now possible to alert us via text message at anytime of the day including weekends.
This is particularly useful if the issue occurs outside of office hours or you don't have access to email.
Submitted by Jamie Neil on October 21, 2006 - 5:05pm
We've been providing spam filtering on our email service for some time, ensuring that you never even see 95% of the unsolicited messages that are sent to your mailbox. Unfortunately it's hard to block all the spam without accidentally blocking ligitimate email too, so a small amount of spam will always get through. This article looks at how you can sort most of this spam into a separate "Junk" folder.
