Our Support ticket system records all correspondence on each support issue.
This creates a full audit history that our engineers and clients (if requested) can view. It is created when a customer emails us at the email@example.com address or is opened for them when we are called on our 020 3355 9222 phone number.
Submitted by Dan White on March 10, 2017 - 12:11pm
A recent case involving one of our clients unveiled the serious threat of online payment scams. An unsuspecting employee was instructed via an email (seemingly from their company director) to transfer £20,000. A system failure led to a phone conversation between the employee and director, revealing the truth: the director hadn't sent the email.
Submitted by Jamie Neil on October 21, 2006 - 5:05pm
We've been providing spam filtering on our email service for some time, ensuring that you never even see 95% of the unsolicited messages that are sent to your mailbox. Unfortunately it's hard to block all the spam without accidentally blocking ligitimate email too, so a small amount of spam will always get through. This article looks at how you can sort most of this spam into a separate "Junk" folder.